Essential Results
Successful performers are focused on meeting or exceeding the best practice benchmarks in the medical device industry. MAPICS (now Infor) gives you the tools to overcome the essential challenges.
Exceed Customer Expectations
Medical device manufacturers face the difficult challenges of working successfully with reseller channels, satisfying the clinician or physician, and helping the patient. For complex medical device sales, they all require a partnership with the vendor to fully meet their clients' needs. Manufacturers who support the products more effectively distinguish themselves to the channel.
Regardless of their perspective, distributors, customers, and patients all appreciate after-sale customer service and support. Long-term relationships built on service improve the users' experience and establish market leadership. Manufacturers can solidify customer-facing activities via customer relationship management solutions.
Speed Time-To-Market
Successful medical device manufacturers are building on their ability to innovate, to introduce new products rapidly, consistently and efficiently. They're doing it, in part, by focusing on the early stages of the product development. With online data sharing and collaborative systems, everyone involved in new product development works together more efficiently and more successfully.
Reduce Operating Costs By Integrating The Enterprise
Manufacturers are making progress toward the goal of reducing costs through fully integrated systems that synchronize business processes, help them follow procedures, and proactively support the field.
Building automated controls into the business at an early stage gives device manufacturers an edge. Paperless systems provide rapid access to the information employees and business partners need to resolve FDA audits or approve engineering changes. Integrated systems promote standards in day-to-day operating procedures, provide alerts when problems occur, and minimize the errors common to manual processes.
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Success Stories:
Artomick
was able to automate business processes and completely eliminate its old system, increase production without adding headcount.
Medtronic Sofamor Danek
develops, manufactures and distributes implants for the surgical treatment of spinal problems, and the instruments needed to make these products effective.
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